Return & Refund Policy

At PureAtiv, we strive to ensure your complete satisfaction with our products. However, if for any reason you are not satisfied with your purchase, you may return it under the following conditions:

Eligibility for Returns

• Returns must be made within 14 days of receiving your order.
• Products must be unopened, unused, and in their original packaging.
• Opened or used items, or items not in their original condition, are not eligible for return due to health and safety regulations.

How to Request a Return

To initiate a return, please contact us at [insert email address] with:

• Your order number
• The reason for the return
• A photo of the product (if applicable)

Our team will review your request and provide instructions on how to return the item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Shipping costs are non-refundable, unless the return is due to our error (e.g., wrong or damaged item).

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos and details. We will arrange a replacement or refund at no additional cost.